Privacy Policy

Account data: your name, email, organization, and authentication identifiers, managed through our authentication provider.

Google account data: if you choose “Sign in with Google,” we receive your name, email address, and profile picture from your Google account. We use this information only to create and secure your Faultline account and to sign you in. We request no other Google data, and we do not access your Gmail, Calendar, Drive, or contacts.

Monitoring data: the services, checks, incidents, and events you configure, including heartbeat and status data you send us.

Usage data: log and analytics data about how you interact with the Service, used to maintain and improve it.

We use information to provide the Service, detect and escalate incidents, communicate with you, secure our systems, and meet legal obligations. We do not sell your personal data.

Faultline’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We rely on third-party providers for hosting, authentication, payment processing, and notification delivery (such as Slack, PagerDuty, and webhooks you configure). These providers process data on our behalf under their own terms.

Monitoring and incident data are retained according to your plan's retention window. Account data is retained while your account is active and for a reasonable period afterward, unless a longer period is required by law.

Your check and incident data stay within your organization and are not shared with other customers. We disclose data only to our sub-processors, when required by law, or to protect the rights and safety of Faultline and its users.

We use industry-standard measures to protect data in transit and at rest. No system is perfectly secure; we encourage you to use strong credentials and limit access within your organization.

Depending on your location, you may have rights to access, correct, export, or delete your personal data. To exercise these rights, contact us using the details below.

We may update this Privacy Policy as the Service evolves. Material changes will be communicated through the Service or by email.

Questions about privacy? Email us at hello@fltln.io.